336-312-0841

Love Thy pet!

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Policies

Payment

Payment is due in full on (or prior to) first day of service. Checks, cash, and Paypal are accepted forms of payment. $25 fee on returned checks. Personal checks will not be accepted after being returned for a second time. Late charges apply for payments made after the due date. Failure to make payment or honor payment arrangement can result in termination of future business. We do have a "no refund policy" for training.


Termination of Service

I have the right to terminate service with any client that fails to comply with my process. Training will only accomplish positive results with the cooperation and commitment from the owner. If the pet parent fails to live up to the Mt. Olympus Pledge, I cannot help them.


Business Hours

Phone calls and emails will be monitored for emergencies throughout the day. Please allow one business day for general inquiries. Hours are based on appointments only.


Consultation/Meet & Greet

For new clients, a consultation must be scheduled  before the first day of service to allow us the opportunity to learn about your pet and their care routine. This will also provide you the time to let us know any concerns you may have while your pet is in our care.  A key or way of entry should be provided at conclusion of consultation.


Updates

Report cards will be provided at the end of every session or visit. I will also send out text and photo updates.


Cancellations

Mt. Olympus Animal Services accepts jobs on a first come, first serve basis. We will only book one client for a time slot. Although, we understand that situations can change at a moment’s notice, late notice cancellations provide an inconvenience for us to re-book. With this information in mind, the following cancellation fees apply:

0-48 hours notice: 50% of complete service

Clients will be required to pay for the first session or deposit at time of reservation if they have previously cancelled a minumum of 3 services. 


Confidentiality

Mt. Olympus Animal Services truly appreciates your confidence and trust in allowing us to care for your pet in your home or ours. Be assured we will respect your privacy and will maintain complete confidentiality on every matter concerning you, your pet, and your home.